Last Updated:2026年4月3日

Company Name:武汉市百云琉商贸有限公司

Address:湖北省武汉市新洲区邾城街新洲大街357号XZ

Authorized Director:龙雪松

Social Credit Code:91420117MAK9CYBA12

Email:service1@mail.moy-mall.com

Phone:+86 19216869430
To help you better understand the complete process of order transportation and delivery, and to avoid any misunderstandings during the shopping and receiving process, our store has unified the following explanations regarding the shipping and delivery of U.S. department store products. Please read carefully.

1. Shipping Service Providers

Our store works with three major reputable logistics channels—UPS, FEDEX, and USPS—throughout the process to provide package delivery services. These services leverage the well-established logistics networks within the U.S. to ensure stable and efficient order fulfillment.

2. Order Delivery Timeline

Once the payment is completed and the information is verified, we will complete the packaging, warehousing, and shipping process within 1-2 business days. After the package is dispatched, provided there are no logistical peak seasons, extreme weather, or other force majeure factors, the delivery is expected to reach the destination address in approximately 12-14 business days.

3. Free Shipping Coverage

Our store offers free shipping for all items sold within the 48 contiguous states of the U.S. Orders from eligible regions will not incur additional shipping fees.

4. Unsupported Delivery Areas

The following areas do not currently offer free shipping services and we are unable to process regular delivery orders. Please verify your shipping address before placing an order:

5. Taxes and Customs Duties

The price of all products in our store includes domestic taxes. No additional domestic taxes need to be paid at checkout. However, for orders involving cross-border customs duties, the local policies of the destination country apply, and the customer is responsible for paying any related customs fees.

6. Delivery Inquiries

If you have any questions about your order's delivery, please feel free to contact our customer service through the following official channels:

Customer Service Email: service1@mail.moy-mall.com

Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)

Any inquiries sent outside of customer service hours will be reviewed and responded to during the next business day. Thank you for your patience.

Thank you for your understanding and cooperation. We wish you a pleasant shopping experience!