Last Updated:2026年4月3日

Company Name:武汉市百云琉商贸有限公司

Address:湖北省武汉市新洲区邾城街新洲大街357号XZ

Authorized Director:龙雪松

Social Credit Code:91420117MAK9CYBA12

Email:service1@mail.moy-mall.com

Phone:+86 19216869430

Hello! We are a local U.S. merchant specializing in department store products, always dedicated to providing you with high-quality goods and thoughtful shopping services. If you encounter any questions during your shopping experience, have any order-related requests, or want to provide feedback, you can contact us through the official channels below. We will do our best to answer your questions and assist you with any issues.

📩 Official Customer Service Contact

To ensure your issues are efficiently addressed and accurately handled, please contact us through our dedicated customer service email. This is our only official communication channel:

Customer Service Email: service1@mail.moy-mall.com

⏰ Customer Service Working Hours

Our customer service team operates according to UTC+8:00 . The specific working hours are as follows:

Monday to Friday: 9:00 AM — 6:00 PM

During working hours, we will promptly check and respond to your emails. Emails sent outside of working hours will be reviewed and processed on the next business day. We kindly ask for your patience in awaiting a response.

📦 Basic Order Logistics Reference

For the frequently asked questions regarding order shipping and delivery times, we have provided a reference timeline for your convenience:

Once payment is completed, the product will be shipped within 1-2 business days. After the package is shipped, the overall delivery time is approximately12-14 business days. You can use this as a reference to check the status of your order.

Thank you for your trust and choice. We look forward to providing you with a pleasant department store shopping experience!