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Last Updated:2026年4月3日

Company Name:武汉市百云琉商贸有限公司

Address:湖北省武汉市新洲区邾城街新洲大街357号XZ

Authorized Director:龙雪松

Social Credit Code:91420117MAK9CYBA12

Email:service1@mail.moy-mall.com

Phone:+86 19216869430

Hello everyone! Thank you all for your trust and support over the years. We are a store specializing in department store products in the U.S., always dedicated to selecting high-quality products for you and creating a worry-free and reliable cross-border shopping experience. To make your shopping process smoother, customer service more efficient, and delivery expectations clearer, we have carefully compiled this comprehensive service guide to address all the most common concerns and provide easy access for reference.

📩 Customer Service Contact Channels

If you have any product inquiries, order issues, after-sales requests, or any other questions during your shopping experience, feel free to contact us anytime via our official customer service email. We will carefully address each user request and do our best to resolve any issues.

Official Customer Service Email: service1@mail.moy-mall.com

⏰ Customer Service Working Hours

To ensure the professionalism and timeliness of our responses, our customer service team strictly follows the working hours below, with all times based on UTC+8:00 time zone:

Monday to Friday: 9:00 AM — 6:00 PM

Friendly reminder: Emails sent outside of working hours will not receive an immediate response. Our customer service team will review and respond to your emails as soon as possible on the next working day. We kindly ask for your patience and understanding. Thank you for your cooperation.

🚚 Product Delivery and Shipping Time

Regarding the shipping and delivery time, which everyone is particularly concerned about, we have provided clear information. We strictly control the shipping process and steadily push forward with logistics to ensure your products arrive as soon as possible:

  • Shipping Time: After completing your order payment, we will pack, warehouse, and ship your items within 1-2 working days, and under normal circumstances, there will be no delays. We strive to process each order as quickly as possible.
  • Delivery Time: After the products are shipped, the overall delivery time is typically around 12-14 working days. Our logistics are stable throughout the process, so you can wait for your items with peace of mind.

    • We will continue to optimize our service processes and improve logistics efficiency to offer you an even better shopping experience. Once again, thank you for choosing and supporting us. We wish you a pleasant shopping experience!